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Hospitality - The Industry and Customer Service


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About This PDF

This Hospitality series is a collection of information and practical activities that provides students with essential skills for working in the hospitality industry. Many of these skills are also valuable practical life skills. Hospitality theory and practice is explored in a variety of real-life situations through practical activities, research tasks, consolidation questions, quizzes and revision exercises. Industry and customer service focuses on communicating with customers, industry standards in preparation and service, and marketing and promotion.
Use the Instant Lessons to supplement your existing resources, to extend student capabilities, for revision purposes, or for class work when the regular teacher is absent.
Topics Include:
  • Overview of the hospitality industry
  • Effective communication
  • Cultural and social differences in communication
  • Customers with diverse backgrounds
  • Handling customer complaints
  • Dealing with difficult customers
  • Sales and marketing
  • Promotion and advertising
  • Table-settings and cutlery
  • Service of food and beverages
  • Alcohol, coffee and tea
  • Legal and ethical issues

Product Details

Secondary - Senior
Instant Lessons

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